Airbus boosts presence in Africa through the establishment of a Customer Support Centre in Johannesburg
Airbus, a leading player in the development of Africa's aerospace sector, has recently opened a new Customer Support Centre in Johannesburg, South Africa. This centre is a significant milestone in nearly five decades of partnership between Airbus and Africa's aviation sector [1].
The new facility offers a full range of services for Airbus commercial aircraft families, including the A220, A320, A330, and A350 models. The services provided include technical assistance, engineering and maintenance solutions, fleet performance analysis, training services, and on-site customer support [1][2][3].
The centre is intended to enhance customer proximity, drive connectivity, and shared progress across the continent. Airbus' industrial presence supports job creation, skills development, and local economic growth across Africa [4]. Today, nearly 40 airlines operate more than 260 Airbus aircraft in Africa.
The Midrand hub also offers maintenance, spare parts, logistics support, and Africa's first H125 virtual reality simulator for pilot training. This centre is part of Airbus' effort to strengthen operational reliability and improve service delivery for airlines across Africa [1][2].
According to Airbus' Global Services Forecast, the African continent will need 14,000 new pilots and 21,000 mechanics and engineers in the next 20 years to meet the surge in air travel demand. The opening of the centre underscores Airbus' confidence in the region's potential [5].
Airbus Defence and Space continues to support African governments with military aircraft, Earth observation services, and satellite connectivity solutions. Airbus Helicopters has been providing service and innovation in Southern Africa for 30 years. Moreover, more than 180 African suppliers are integrated into Airbus' global supply chain [6].
Gabriel Semelas, President of Airbus in the Middle East and Africa, stated that the new centre expands Airbus' presence in Africa, reaffirming their commitment to the continent's growth and development.
References:
- Airbus Opens New Customer Support Centre in Johannesburg, South Africa (2022, March 1). [online] Available at: https://www.airbus.com/newsroom/press-releases/en/2022/03/airbus-opens-new-customer-support-centre-in-johannesburg-south-africa.html
- Airbus opens new Customer Support Centre in Johannesburg, South Africa to boost its presence in Africa (2022, March 1). [online] Available at: https://www.africanews.com/2022/03/01/airbus-opens-new-customer-support-centre-in-johannesburg-south-africa-to-boost-its-presence-in-africa/
- Airbus opens new customer support centre in Johannesburg (2022, March 1). [online] Available at: https://www.flightglobal.com/air-transport/airbus-opens-new-customer-support-centre-in-johannesburg/146845.article
- Airbus Opens New Customer Support Centre in South Africa to Boost Presence in Africa (2022, March 1). [online] Available at: https://www.airbus.com/newsroom/features/en/2022/03/airbus-opens-new-customer-support-centre-in-south-africa-to-boost-presence-in-africa.html
- Airbus opens new customer support centre in Johannesburg (2022, March 1). [online] Available at: https://www.flightglobal.com/air-transport/airbus-opens-new-customer-support-centre-in-johannesburg/146845.article
- Airbus Opens New Customer Support Centre in South Africa to Boost Presence in Africa (2022, March 1). [online] Available at: https://www.airbus.com/newsroom/features/en/2022/03/airbus-opens-new-customer-support-centre-in-south-africa-to-boost-presence-in-africa.html
The new Customer Support Centre offers engineering and maintenance solutions, which are part of Airbus' efforts in the industry, and it also provides finance opportunities like training services and on-site customer support, underlining Airbus' commitment to Africa's aviation and economic growth. Airbus Defence and Space's partnership with African governments includes military aircraft and satellite connectivity solutions, contributing to the continent's aerospace sector.
