Airbus Increases Presence in Africa Through Establishment of Customer Support Centre in Johannesburg
Airbus, the global aerospace company, has taken a significant step forward in its African operations by opening a new Customer Support Centre in Johannesburg, South Africa [1][2][3][4]. This centre, dedicated to Airbus commercial aircraft, aims to drive connectivity and shared progress across the continent.
The centre offers a comprehensive suite of services for Airbus commercial aircraft families, including the A320, A330, and A350. These services encompass technical assistance, engineering and maintenance solutions, fleet performance analysis, training services, and on-site customer support. The goal is to enhance operational reliability and service delivery for airlines across Africa, by bringing Airbus closer to its customers continent-wide.
For the A320 and other Airbus models like the A220, A330, and A350, the centre provides specific support. This includes technical support and troubleshooting, maintenance solutions to ensure aircraft safety and efficiency, fleet performance analysis to optimize operations, training services for pilots, engineers, and maintenance personnel, and on-site customer support to address operational needs promptly.
This initiative strengthens Airbus's local presence in Africa and helps build local technical capabilities, responding to growing air travel demand in the region. Currently, nearly 40 African airlines operate over 260 Airbus aircraft, making this centre strategically important for sustaining and growing Airbus operations and aviation skills in Africa.
The centre's establishment is a significant investment in local capabilities and empowering Airbus' customers. Moreover, more than 180 African suppliers are integrated into Airbus' global supply chain. This centre marks a major milestone in nearly five decades of partnership between Airbus and Africa's aviation sector.
In addition to the new centre, Airbus Helicopters has been serving Southern Africa for 30 years. Airbus has been present in Africa since 1976, when the first A300 was delivered to the continent. Today, Airbus plays a key role in developing the continent's aerospace capabilities, including component manufacturing, maintenance services, training partnerships, and technology transfer.
The Midrand hub also offers maintenance, spare parts, logistics support, and Africa's first H125 virtual reality simulator for pilot training. Furthermore, Airbus Defence and Space supports African governments with military aircraft, Earth observation services, and satellite connectivity solutions. Airbus' industrial presence supports job creation, skills development, and local economic growth across Africa.
In conclusion, Airbus' new Customer Support Centre in Johannesburg underscores the company's confidence in Africa's potential and its commitment to the continent's aerospace industry. The centre is set to play a crucial role in meeting the surge in air travel demand, fostering local technical capabilities, and strengthening Airbus's presence in Africa.
[1] Airbus Press Release: Airbus Opens New Customer Support Centre in Johannesburg [2] Airbus Global Services Forecast [3] Airbus in Africa [4] Airbus in Africa: A Decade of Success
- The new Customer Support Centre in Johannesburg, run by global aerospace company Airbus, will offer a wide range of services for various Airbus commercial aircraft families, such as the A320, A330, and A350, in an effort to enhance operational reliability and service delivery for African airlines.
- Airbus's investment in the establishment of the Customer Support Centre, located in Johannesburg, South Africa, not only strengthens the company's local presence but also responds to the growing air travel demand in Africa, while integrating more than 180 African suppliers into Airbus's global supply chain, marking a major milestone in nearly five decades of partnership between Airbus and Africa's aviation sector.
