Madhya Pradesh’s departments show stark gaps in public grievance resolution
The latest CM Helpline grievance-redressal scores for October have revealed stark differences in performance across Madhya Pradesh’s departments and municipal bodies. While some areas achieved near-perfect ratings, others lagged far behind in addressing public complaints.
Among the 30 major departments, the Planning, Economics and Statistics Department led with a weighted score of 93.2%. The Energy Department followed in second place at 90.26, with the Urban Administration Department close behind at 89.35. Meanwhile, the Cottage & Village Industries Department topped the second group of departments with a score of 89.03. At the bottom, the Culture Department scored just 31.46, despite handling only 23 complaints.
The scores show a clear divide between high-performing and struggling departments. While top-ranked bodies like Jabalpur and the Planning Department set a strong example, others—particularly Bhopal’s municipal services and the Culture Department—face significant challenges in complaint resolution. The data will likely inform future improvements in public service delivery.
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