New Rail CEO: 'We're turning the company on its head' - New CEO Evelyn Palla Vows to Transform Deutsche Bahn
Evelyn Palla, the newly appointed CEO of Deutsche Bahn, has ambitious plans to transform the company. She aims to enhance its quality, reduce bureaucracy, and improve customer satisfaction. Palla, the first woman to lead the state-owned company, succeeds Richard Lutz.
Palla's vision includes reviewing every job to ensure it adds value to customers. She plans to make the administration serve the railway workers better, giving more decision-making power to 'doers' on the ground. This move aims to reduce bureaucracy and boost efficiency.
Palla is committed to improving the reliability, safety, and cleanliness of Deutsche Bahn. She plans to introduce a digital 'construction site messenger' to help customers plan their journeys better. Her focus on long-distance passenger comfort has been guided by Federal Transport Minister Patrick Schnieder, who presented a comprehensive strategy on Monday in Berlin.
The company's punctuality has been a concern. In the first half of the year, over a third of long-distance trains were late. Palla's self-set punctuality target of 65 to 70 percent for the current year is at risk of not being met. She aims to eliminate dirty trains, shabby stations, and closed, defective onboard bistros to improve the overall customer service.
Evelyn Palla's appointment as CEO of Deutsche Bahn signals a new era for the company. Her plans to overhaul the company, reduce bureaucracy, and improve customer service are ambitious. With clear guidelines from Federal Transport Minister Patrick Schnieder, Palla is poised to lead the company in a new direction, aiming to meet the high expectations of its customers.
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