Play Airline Abruptly Closes, Stranding Thousands of Passengers
Low-cost Icelandic airline Play has abruptly ceased operations, leaving thousands of passengers stranded and around 400 employees jobless. The airline, which began flying in 2019, announced its immediate closure on Monday.
All Play flights between Keflavik International Airport and destinations in Europe and the US have been cancelled. Passengers are advised to seek alternative flights with other airlines, which may offer 'rescue fares' from services like Kayak.
For those who purchased tickets with a payment card, contacting the card issuer is recommended for a refund. Passengers who bought their trip as part of a package tour from a travel agency are entitled to repatriation. The Icelandic Transport Authority (Samgöngustofa) is managing passenger claims following the airline's bankruptcy.
Play's collapse may complicate the usual passenger rights. While airlines typically must offer alternative transport or a refund for cancelled flights, this may not be feasible when a company ceases operations entirely.
Around 18,000 passengers are affected by Play's closure. While future refunds depend on the method of payment, passengers should contact their card issuer or travel agency for assistance. Other airlines like United Airlines, Southwest Airlines, American Airlines, or Delta Airlines may provide rescue fares to help stranded passengers reach their destinations.
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