Swiss jobseekers left stranded as IT outage delays unemployment benefits for weeks
Unemployed individuals across Switzerland are experiencing severe delays in receiving their unemployment benefits due to an ongoing IT outage. The problem began in mid-December, and despite promises from the State Secretariat for Economic Affairs (SECO), many remain without payments. Support groups report growing frustration as jobseekers struggle to cover basic expenses.
The IT failure has left thousands waiting for their unemployment benefits, with no clear resolution in sight. In Geneva alone, 40% of jobseekers still have not received their payments, even though some funds have been disbursed.
SECO had pledged to fix the issue and distribute all outstanding payments by the end of January. However, many remain unpaid, forcing some to consider online payments to get by. Amélia, one affected jobseeker, warned she may need to resort to online payments if her benefits do not arrive by Wednesday. Another, Déborah, is still waiting for her January payment.
Criticism has grown over SECO's handling of the crisis. Davide De Filippo, president of the Geneva Union Federation, accused the agency of making misleading statements and demanded compensation for those affected. Jeton Hoxha, head of the Association for the Defense of the Unemployed, said his organisation is overwhelmed by the number of people seeking help.
SECO claims to have paid out around 400 million Swiss francs in benefits by January 30, 2026. Yet, no official figures exist on how many remain unpaid nationwide. The delays come despite the unemployment insurance system recording profits in recent years.
The IT outage continues to disrupt benefit payments, leaving many unemployed individuals in financial distress. While SECO insists progress has been made, affected jobseekers and support groups are calling for urgent action and transparency. Without a swift resolution, more may face financial hardship in the coming weeks.
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