WerraEnergie Announces:
WerraEnergie Earns Top Honor for Exceptional Customer Service Quality
WerraEnergie has been awarded the "Customer Verdict: Excellent Service Quality" seal of approval as part of the latest customer survey conducted by the Thürga Early Warning System (TFWS) 2025/2026. The distinction is conferred by essentiq GmbH, based on overall customer satisfaction.
With an outstanding rating of 1.9, WerraEnergie ranks among the top-performing companies in the study, earning the highest classification—"excellent service quality."
The survey is part of a regular benchmarking study by Thürga AG, in which energy providers systematically evaluate customer feedback. The goal is to measure service quality and drive continuous improvement.
"We are particularly pleased with this award because it comes directly from our customers," says Matthias Kramolisch, Head of Sales at WerraEnergie. "As a regional energy provider, our mission is to be accessible, personal, and reliable for the people in our community. The fact that this is recognized and so positively received confirms that we are on the right path."
The results highlight that customers especially value WerraEnergie's personal accessibility, reliability, and direct engagement. At the same time, the feedback provides valuable insights to further enhance service and better address local needs.
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