Kazakhstan clarifies how to dispute restaurant bills for poor food quality
Customers in Kazakhstan now have clearer steps to follow when disputing restaurant bills for poor-quality or undercooked food. Bolat Tanabergenov, chair of the Consumer Rights Protection Committee, recently outlined the correct procedure for handling such complaints. The first step is to raise the issue directly with restaurant staff. If speaking to them does not resolve the problem, customers should then submit a written complaint to the restaurant owner.
When a restaurant refuses to cancel the charge, customers must pay the bill first. After payment, they can escalate the matter to the Sanitary and Epidemiological Service (SES), the authorised body for such disputes. Alternatively, they can contact the regional trade and consumer protection department if the response remains unsatisfactory or if further claims are needed.
The guidelines aim to ensure fair handling of payment disputes in Kazakhstani restaurants. Customers now know where to turn if they receive poor service or substandard food. The process requires initial payment but allows for formal complaints afterward.
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